Terms & Conditions
Making a booking
If you would like to make an appointment, you can book online or you are welcome to contact us on WhatsApp -Using another method may result in your query being missed.
A 50% deposit will be required and will not be refunded if you cancel, change or reschedule that appointment - please details below from 20th October 2025.
Cancellation/change or reschedule of appointment
We understand clients occasionally need to change or cancel their appointments. Should you need to do so we ask for at least 48 hours’ notice.
Cancelling/ changing/ rescheduling an appointment 48 hours or less than before your appointment, 50% of each treatment booked will be charged. From October 20th 2025
No further appointments will be made until the payment has been received.
Cancelling some of your treatments during the same appointment time
If you decide that you no longer wish to have a certain treatment(s) during your appointment slot, please note that the above cancellation policy still applies.
Arriving on time for your appointment
Please arrive on time for your appointment. If you are going to be late, please contact us to let us no. If you are more than 5 minutes late for your appointment this will either impact on the length of treatment given or we will have to cancel your appointment, depending on the treatment. The above cancellation policy will apply.
Vital January Detox
A 50% deposit is required when booking this treatment. The usual 48 hour cancelation policy applies. Offer only available during January. This treatment is to help aid the body to detox naturally. It is an holistic approach, not science proven.
Refer a Friend
Voucher must be shown before the treatment is carried out. If booking more than one appointment, then you will receive 20% of the cheapest treatment. Cannot be used towards any Packages or Courses of Treatments, gift vouchers and any offers. The referred friend must not have had previous treatments with us previously. Please ensure you have filled out the voucher before. Cancellation Policy also applies.
Method of payment
I accept cash or bank transfer. Bank details will be given at your appointment, payment will be required before you leave.
Vouchers
Vouchers must be used before the expiry date. They cannot be used and will not be accepted after the expiry date.
You must show your voucher before the treatment is carried out. It is preferred you state you have a voucher at the time of booking.
The voucher entitles you to whatever has been purchased and will say on the voucher. If you would like any additional extras, these will be charged at the extra price which is stated.
A written and verbal consultation is always carried out before any treatment.
They have no cash value and expiry date cannot be extended.**
Treating minors
We do treat minors (children), please confirm their age at the time of booking to guarantee the treatment can be carried out. A guardian is required for anyone under the age of 18.
GP Referral letter
If you have any of the following conditions you may need a doctor not or the treatment cannot be carried out
• Cancer
• In remission from cancer
• Heart/ Lung/ Kidney Disease or Conditions
• Breathing Conditions
• Strokes
• Some Autoimmune Disease
• Diabetes
• On any blood thinning medication
• 1st Trimester of Pregnancy
• Pregnant but had any fertility treatment
• Pregnant but had difficult with previous pregnancies
Bringing a children or friend along
The environment isn’t ideal to bring young children into as there isn’t a lot of space and there are many products that could be harmful to them. Also having young children may impact on my ability to carry out the treatment to on you if you are distracted and they may stop you from relaxing and truly enjoying your ‘ME’ time.
Inappropriate behaviour
Any inappropriate behaviour towards your therapists, will result in immediate termination of treatment and full payment will be required.
Aftercare for treatments
Aftercare for all treatments is essential to maintain the best results please refer the aftercare section.